Chatbots Chatbots are revolutionizing customer service, turning user experience more dynamic by reducing the number of steps and creating a closer bond between customer and brand. This tool has been gaining more ground in business especially in the area of retail that can meet the customer’s needs without its need for access to a second…
How many hours do you work on an average day? Let me rephrase: How many hours are you in the office on an average day? It’s not the same, is it? In my experience that’s really the problem and let me illustrate using simplified caricatural example: – First week: it seems we have a lot…
In an industry in constant motion, the ones who do not adapt to the pace of the technology evolution and business models could easily stay under the radar. The new customers needs require further customization, know-how and flexibility to deliver the best business solutions. And that’s what has always been part of the KnowledgeWorks’ DNA….
This week we certified all java programmers, some in associate, some in professional but all in Java 8. This certification attests that everybody know the basic concepts of Java, but by it’s own it’s no guarantee. Always exploring new features and using them in real life scenarios, participating in the community, and exchanging ideias both…
Today Sónia and Inês completed successfully the Certified Scrum Product Owner® course. It was great to interact with other product and agile minded people and refresh the concepts that help us to be more efficient and cost effective.
Last month we migrated on of our parent company products from bare metal to Amazon cloud. This represents a huge step in uptime and failover capability in the short term and the ability to take advantage of cloud features such as Lambdas, microservices, fast readonly RDS instances, balancers, etc in the long run. This effort…
